Browse principles
Principles are high-level values that run through the patterns and examples that sit underneath them.
Listen and respond
People need to be genuinely listened and responded to.
Make it human
Enable access to help from a real person where possible.
Give control
People should be able (where they can) to make informed choices about the support they receive.
Be clear
Mental health services need to be clear in how they are delivered, what they offer and when and how change will occur in order for people to make informed choices.
Adapt to changing needs
Services need to be able to adapt in response to individuals’ requirements changing due to different situations arising.
Be reliable and consistent
Build reliability and consistency in your service delivery. This ensures the promise you make can be reliably delivered for people to use and retains a level of consistency in service continuity for users, particularly across multi-service provision.